At Jaxon Crafts, we strive to provide prompt and reliable shipping services to ensure that your crafting supplies arrive safely and on time. Please review our shipping policy for important details about our process.
Processing Time
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive a notification once your order has shipped.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout, based on the weight of the package, delivery location, and shipping method selected.
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1-2 business days
Please note that delivery times may vary depending on the shipping carrier and your location. These estimates do not account for potential delays due to weather, customs, or carrier issues.
International Shipping
We offer international shipping to select countries. International shipping rates and delivery times will be calculated at checkout based on your destination. Please note that international orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer. We recommend contacting your local customs office for more information.
Order Tracking
Once your order is shipped, you will receive an email notification with tracking information. You can use this information to track your package online. If you experience any issues with tracking, please reach out to us at [email protected]
Delayed or Lost Shipments
If your order is delayed beyond the estimated delivery time, please contact us at [email address] and we will assist in tracking your package. For lost packages, we will work with the carrier to resolve the issue and determine the next steps.
Damaged or Incorrect Items
If your order arrives damaged or if you receive the wrong items, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund, depending on the situation.
Contact Us
For any questions or concerns related to shipping, please reach out to us at [email protected]
