At Jaxon Crafts, we are committed to providing high-quality products that inspire creativity and craftsmanship. If for any reason you are not satisfied with your purchase, we are here to help.
Returns
You have 30 days from the date of delivery to request a return or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To initiate a return, please contact our customer service team at [email address] with your order number and reason for the return. Once your return request is approved, we will provide you with the instructions and a return shipping address.
Non-Returnable Items
Certain items are exempt from being returned, including:
- Perishable goods such as craft materials that deteriorate quickly.
- Custom or personalized items.
- Gift cards and downloadable products.
Refunds
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account again.
- Contact your credit card company, as processing time may vary.
- If you’ve done all of this and still haven’t received your refund, please contact us at [email protected]
Exchanges
If you received a defective or damaged item, we’re happy to replace it for you. Please contact us at [email protected] within 30 days of receiving your order for assistance.
Return Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
For any further questions or concerns regarding returns and refunds, feel free to reach out to us at [email protected]
